APS5 Member and Senator Contact Officer - Townsville

Our client, a key Social Policy agency, is seeking an APS5 Member and Senator Contact Officer (MaSCO) to undertake specialist research and analysis, conduct investigations, activities and tasks. This Contract is initially for 10 Months.

Your duties will include:
  • Managing the triage, escalation, and resolution of complaints
  • Undertaking research, analysis, integration and evaluation of technical information.
  • Communicating outcomes in a clear, timely manner to internal leads.
  • Monitoring and ensuring customer service standards are met by the team
To be successful you will have the following:
  • Strong oral and written communication skills with well-developed interpersonal skills
  • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner

Reference: 357080
Brisbane (Townsville City)