Business Analyst

We have requirement for Business Analyst for our client. 

Duration: 6 months with 6 months extension

Citizenship requirements: Australian Citizen 

Location:  Canberra

Role and Responsibilities:

• Undertake business engagement across mulitple business areas in the department
• Provide specialist analytical skills for business process improvement and relevant systems
• Undertake system assessments to determine how best to leverage existing and new technologies
• Work in an agile project environment.
• Be familiar with service delivery improvement
• Undertake business process mapping
• Be familiar with and/or have experience in customer service delivery
• Define business requirements & produce associated documentation
• Have and/or obtain knowledge of contact centre technologies and operations 

 Essential Skills:

• Business engagement and good communication skills
• Specialist analytical skills for business process improvement and relevant systems
• System assessments/analysis to determine how best to leverage existing and new technologies
• Critical thinking
• Agile project knowledge and/or experience
• Be familiar with service delivery improvement
• Be familiar with and/or have experience in customer service delivery
• Business process mapping using Visio
• Define business requirements & produce associated documentation
• Have and/or obtain knowledge of contact centre technologies and operations

Desirable Skills :

• Experience in business process re-engineering acitivites
• Experience in undertaking gap analysis' to critically assess business and system model improvement opportunities and challenges
• Experience in and/or knowledge in identifying tangible and intangible benefits

If you are interested in this role, please APPLY NOW. For more information, please contact Karun on 02 6113 7539 or via email on karun.sharma@igniteco .com.Ref# 352576
29/07/2019
Canberra (Canberra)
Contract
I.T. & T
BH-352576