Business Support Officer APS3

The Business Support Officer will be the first point of contact and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment processes.
 
With limited guidance, you will also be responsible for a broad range of duties ranging from:
 
  • General administrative assistance to support day to day activities within the office.
  • Diary management, telephone enquiries and feedback.
 
You will work collaboratively with the team to support participants, ensuring they are informed and can access information to exercise their desired level of choice and control.
 
 
 
Responsibilities include:
 
  • Front counter/reception support for the local office including participant enquiries and guidance in the self-help kiosks.
  • Assist with research and reports as directed.
  • Provide thorough information and effective support to internal and external stakeholders.
  • Work under limited direction to provide administrative support to the regional trial site team.
  • Management of email and appointments.
  • Coordination of appointments with the use of office facilities and ensure these facilities are neat and appropriately prepared for each participant.
  • Undertake a range of data entry responsibilities.
  • Receive and record complaints and other feedback in the data base.
 
 
Skills & Attributes:
 
  • Ability to work within the team and adapt quickly to a changing environment
 
  • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
  • Ability to manage confidential and sensitive information.
  • Ability to synthesise and analyse information and make decisions.
  • Judgment and decision making within delegated limits in relation to accountability of funds and interactions with individuals and communities
 
  • Positive contemporary attitudes to people with disability.
  • Understanding and knowledge of disability and its impact on individuals.
  • Experience with supporting people with a disability to maximise participation in community
 
25/03/2019
Melbourne (Geelong)
Contract
Administration
BH-349957-1