Customer Care Receptionist

About the organisation This beautifully located historical site, along with its caring staff, has been a part of life’s journey for Australian families of diverse denominations and ethnic backgrounds for over a hundred years. They are truly driven by their passion to support the local families with compassion, solace and advice during the most impactful and difficult times of their lives. 


About the role This compassionate organisation is looking for a professional, empathetic and emotionally mature customer care receptionist / administrator to bring their skills and experience to be the first point of contact for funeral directors, bereaved families and visitors.

  • Use your customer care skills, discretion & emotional intelligence to welcome visitors and handle queries.
  • Use your initiative to make sure the reception area is clean, welcoming and professional at all times.
  • Use your excellent organisation skills to check paperwork, assist in administration duties and be on top of scheduling appointments.
  • Please note: you will sometimes be requested to work overtime on Saturdays on a rostered basis.

Skills & experience
  • High emotional intelligence.
  • Excellent & empathetic written and verbal communication skills.
  • Ability to work autonomously and be ready to support the team as needed.
  • Respond efficiently, accurately and professionally to enquiries.
  • Ideally 2 years + working in administration positions

Benefits & culture Be a part of a supportive, welcoming and friendly culture with a drive to make a positive difference to the community. In addition to this, the team are dedicated to supporting the growth of their people; proactively making sure you are in a department that matches your skillset and your career goals.

  • Progress your corporate career in a beautiful, calm, friendly and supportive environment.
  • Free parking onsite.
  • Work at a beautiful historic site that’s been making a positive difference to the community for over 100 years.
Click the APPLY button now.

Sydney (Matraville)
Call Centre & Customer Service