Customer Service Consultant

About the role
A front of house Customer Service role supporting customers and suppliers logging and managing incidents and service requests for a range of complex issues in a timely and supportive manner.
  • Log Incidents, Service Requests and escalations
  • Manage stakeholders, identifying customer needs through effective questioning & active listening skills
  • Keep clients up to date with the incident process
  • Contribute and add value to the Customer Experience - Provide an exceptional service experience
  • Record customer satisfaction & use initiative to suggest process improvements
Skills & experience
  • Demonstrated Customer Service Experience
  • Excellent Communication skills both written and verbal
  • Problem solving skills- must be technically minded
  • Ability to work well in a team environment
  • Baseline Security clearance required
  • Service desk experience desirable
  • Strong knowledge of telecommunications and networks
What's in it for you?
  • Modern Office Environment with excellent facilities
  • Work for a market leading Telecommunications Company who value their people.
  • Full Training - learn & grown over a 6-month period to become an expert in your field.
  • Fantastic Culture and supportive leadership team
This is a full-time 6-month contract role starting asap which requires Baseline security clearance.  To ensure you don’t miss out on this unique opportunity, please apply now with your resume in Word format for an immediate interview.



Sydney (Alexandria)
Call Centre & Customer Service