Customer Service Representative! Tools Industry!

This global leader is seeking a Technical Customer Service Consultant to join their energetic National Call Centre Team! Based within the Wetherill Park region it is easily accessible close to arterial roads however own transport is a must! This is initially a 12-month temporary position with a view to permanent employment based on outstanding performance. Hours are a standard 9am-5pm Monday to Friday. The company prides itself on its team culture, well established client base, prestigious office with onsite parking and reputable brand within the industry.

Your duties will include but not be limited to:
  • Answering up to 120 inbound calls per day
  • Processing orders, warrantee claims as well as pricing and availability
  • Liaising with major clients and sales representatives
  • Providing technical assistance on a broad range of products
  • Conflict resolution
  • High level of Data Entry into in house data base
  • Responding to email enquiries
  • Interacting with internal and external stake holders
  • Attending team meetings and product training
  • Ad hoc duties as required
In order to be successful for this position you must have:
  • Technical Call Centre experience within power tools, automotive, hardware or similar industries
  • Proven previous call centre/customer service experience
  • Exceptional communication skills, both written and verbal
  • Excellent Data Entry Skills – Testing is mandatory
  • Strong computer skills including ERP systems / MS Office Packages
  • Ability to meet deadlines
  • Self Motivated
  • Punctual and Reliable
  • High attention to detail and time management
  • A Can do attitude
  • Team orientated
  • Flexible
  • Own Transport a MUST!!
This position is to commence immediately so don’t hesitate apply today! Please forward your resume to Stephanie ASAP!

This is an opportunity not to be missed!

Due to the urgency of the position only short listed candidates will be contacted.
Sydney (Wetherill Park)
Call Centre & Customer Service