Customer Service Representative

The company
With a huge national and international presence, we are global leaders in everything from office seating through to military grade vehicle seating.

The role
We currently have an exciting opportunity for a Customer Service Representative to join our team based in Dandenong. The CSR is responsible for providing first contact with our customers by way of receiving phone calls, greeting visitors and/or receiving electronic or facsimile communications to the branch, handling the enquiry or redirecting for a response that may be more appropriate to the customer needs.
 
This is a highly interactive position and involves converting customer enquiries to sales assistance, advice, quotations or supply of goods, service or information, asking for and acceptance of customer orders.
  • Ensure customer’s needs are known, communicated and understood by taking detailed and accurate information to convert to sales orders.
  • Provide accurate and timely customer quotations and confirmations
  • To liaise with operations staff to ensure the timely provision and delivery of all products and services
  • Ensure all Sales Order details are correctly recorded to match customer needs and delivery expectations
  • Provide customers with a consistent level of service that meets or exceeds their expectations
About you
To be successful you will need to have a true passion to provide an outstanding Customer Service experience, have high attention to detail and administrative skills.
  • Previous experience is sales or customer service in a manufacturing environment
  • Ability to problem solve to meet customer needs
  • Excellent verbal communication skills
  • Ability to use Microsoft office or similar software
On Offer
  • $45K Salary + Super
  • Great company culture
  • Training & geniune growth opportunities
  • Exposure to a major manufacturer 
This is a real opportunity to work with a global manufacturer with excellent ongoing opportunities that have a great team and outstanding company culture. Apply now for a confidential discussion.
05/12/2018
Melbourne (Dandenong South)
Permanent
Call Centre & Customer Service
TD-25-5