Desktop Support Level 1, Sydney

  • Immediate start
  • Casual Contracts
  • Global IT Company
  • 6 months contract

We are looking for experienced Desktop Engineers Level 1 in Sydney, NSW willing to work on casual contracts. We are looking for Engineers who like to be challenged, are proactive and can follow instructions promptly.

Duties will include:

  • Provide end-user troubleshooting and support for client staff to include desktop, laptop, applications, and operations.
  • System Maintenance - Perform general system maintenance of hardware, servers, operating systems, applications, patches and vulnerability management as directed.
  • Provide end-user troubleshooting and support for client staff on network and desktop printers.
  • Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation
  • Provide support to users who report in person to the client "eSource Room," by telephone, or through a desk-side visit.
  • Ensure all tickets are documented with current status, customer communications and full description of the problem/resolution daily
  • Provide updates to the customer regarding the problem's status when the projected completion time for problem resolution changes or if the customer requests status
  • Adhere to official Client/OIT Property Management procedures for all equipment installs, moves, loans or accessing as defined by the Government
  • Work as part of a team and independently
  • Review and participate in projects that evaluate, test and introduce new technology and approaches
  • Review, maintain and enforce approved procedures and quality standards


  • Requires a bachelor's degree or equivalent in education and experience, plus one to three years of related desktop support experience in a large, complex organization.
  • Candidate must understand state-of-the-art software and computing hardware: Windows 7 & 10, Mac OS 10.11.x and above, iPhones, iPads, Androids, Desktop Imaging software such as Microsoft Deployment Toolkit (MDT). Encryption technologies, for example BitLocker Encryption Administration, FileVault 2 Administration.
  • Demonstrated ability to troubleshoot and resolve technical problems in Windows & Mac operating systems and Smart Phones, especially recent versions.
  • Excellent verbal and written communication skills are required along with the ability to explain technical issues to non-technical users.
  • A polished, professional demeanor and cool under pressure.

Interested? If you have the skills and motivation we are looking for, please apply below or call 02 9250 8009 for a discussion with Nishant

Please note: You must have the right to work in Australia to apply as sponsorship visa is not provided. Only successful candidates will be contacted.

Sydney (All Sydney)
I.T. & T
Nishant Dewangan