Desktop Support Level 2, Brisbane

Desktop Support Level 2 | Brisbane

  • Immediate start
  • Global IT Company
  • Ongoing FT Role

We are looking for experienced Team Lead/ Desktop Engineers Level 2 in Brisbane willing to work on FT Ongoing contract. We are looking for Engineers who like to be challenged, are proactive and can follow instructions promptly.

Duties will include:

  • Install, configure and troubleshoot supported software; diagnose hardware problems and coordinate repair/replacement as appropriate; notify desktop manager when issue resolution exceeds or is expected to exceed team service levels and work with supervisor on appropriate client communication.
  • Orient/educate new hires re: what support services are available and how to access them, where to find relevant IT policy information, etc.
  • Perform routine maintenance and software/hardware upgrades of public access computers and workstations as requested by supervisor. This includes changing hardware, memory, software upgrades and maintaining standard configurations.
  • Keep abreast of policy changes impacting tech work
  • Contribute to the knowledge base of problems and solutions for desktop support. The knowledge base is a key reference in the resolution of future problems; keep current on industry software and hardware developments via online resources, training, books, etc.
  • Write documentation and FAQs to assist customers in their computing tasks as requested by desktop manager. Assist in the creation and maintenance of various user accounts, such as domain accounts, e-mail, p drive, etc.

Experience and Abilities

Skill Levels: 1) Has basic skills and knowledge in the area 2) Has basic skills and work history in the area. 3) Has medium skill level and work history or certification in this area 4) Has high level skills and work history and certifications in this area 5) Has very high level skills, minimum 5 years work history and certifications in this area Certifications could include for e.g.. University/College certificate, diploma or degree and/or Windows or Citrix Certification

Technical Skill

PC Hardware

4

Mobile Device Support

3

PC Application (Installation & Troubleshooting)

5

Desktop Operating Systems - Windows/Linux/Apples(Depending on Account)

5

WAN & LAN General Concepts

4

Active Directory

3

Network and Server equipment Knowledge

4

Professional Skills

Customer care and focus

5

Organisation and time management

5

Problem solving and troubleshooting

5

Negotiation and diplomacy

5

Team Building and Leadership

5

Personal Skills

Reliable, Driver, Task owner and self-starter

5

Communication Skills

5

Interested? If you have the skills and motivation we are looking for, please apply below or call 02 9250 8009 for a discussion with Nishant

Please note: You must have the right to work in Australia to apply as sponsorship visa is not provided. Only successful candidates will be contacted.

( SK97412A )

Brisbane (All Brisbane)
Contract
I.T. & T
JAV-SYD_ODH107323
Mukti M