ICT Support Officer

Looking for an ICT Support Officer to deliver an excellent level of services for a large customer base throughout NSW using a diverse range of technologies

Role overview:

The ICT Support Officer provides ICT support to facilitate the delivery of efficient and quality ICT services.
The role contributes to a high performing team and acts to ensure excellent customer service and continuous service improvement.
Main duties of the role:
  • Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support
  • Contribute to the improvement of ICT services for our client through the escalation of relevant incidents, requests and problems
  • Assist senior technical staff with the deployment, maintenance and improvement of standardised ICT systems
  • Assist during major service interruptions when required
  • Track correspondence, activities and issues; coordinate, collate and publish routine information as directed by the role supervisor
  • Assist with the coordination of staff training
  • Establish and maintain filing and records management systems, including registers and databases; create and maintain records in the TRIM computerised record management system
  • Follow standards, policies and operating procedures and agreed service levels
Essential requirements:
  • Current drivers licence with a good driving history record; willingness to travel as required.
  • Previous IT support experience and high level of customer service experience 
Pre-employment checks: 
  • Working with children check (WWCC)
  • 2x reference checks 
If this sounds like YOU, don't miss out on this opportunity and APPLY TODAY!
Please note that only Candidates shortlisted will be contacted
Sydney (St Peters)
I.T. & T