IT Support Officer

Join a leading council in the western suburbs for a short term position: Monday 7th October - Friday 1st November 

Position Objective
  • Provide quality Service Desk support to assist staff in the effective and productive use of Information Technology systems.
  • Provide support to the Information Services Department in identifying, developing and implementing software and hardware solutions based on corporate goals and objectives.
Key Responsibilities
  • Provide quality user support through a Service Desk facility.
  • Assist with the maintenance of the organisation’s desktop hardware, software and associated peripherals.
  • Monitor inventory levels of consumables such as toner cartridges.
  • Assist with the recording and maintenance of IT asset information.
  • Keep abreast of the latest developments in the Information Technology industry and advise of the impact to local operations.
  • Provide assistance with data recovery as required.
  • Carry out other duties commensurate with skills and abilities as deemed reasonable and appropriate to the role as directed from time to time.
  • Risk Management - Participate in the implementation and maintenance of sound risk management within the areas of responsibility and in accordance Wyndham’s Risk Management Policy.
Accountability and Extent of Authority
  • Accountable for the provision of software/applications and hardware support as requested by users.
  • Provide advice to end users and support to the Service Desk Team and Team Leader
Specialist Skills and Knowledge
  • Good Service Desk support skills
  • Good knowledge of PC and peripheral hardware
  • Good knowledge of Microsoft Windows 7/10
  • Good knowledge of Microsoft Office and general software applications.
  • Knowledge of general networking concepts.
  • Good research, analytical and problem solving skills.
  • Knowledge of Outlook / Exchange.
  • Knowledge of Citrix
  • An understanding of the role and function of Senior IT Support staff and Team Leader, of the long term goals of the unit and of the goals of the wider organisation
  • Understand relevant policies, regulations and precedents
Qualifications and Experience
  • At least 1 year experience in the provision of user support in a Service Desk function
  • An appropriate tertiary qualification or industry certification
  • A current Victorian driver’s license
  • Good problem-solving/analytical skills
  • Strong customer service focus
  • Good communication skills.
  • Windows 7/10 Standard Operating Environment. - 3 –
  • Microsoft Exchange / Outlook.
  • Active Directory for Windows Server
  • General networking concepts.
  • Citrix
Melbourne (Melbourne)
I.T. & T