Technical Support Specialist

Our client was the first globally to develop Automated Border Control Systems and Electronic Identity Solutions that use facial recognition and is currently in operation in over 80 international Airports.
An exciting opportunity is now available to join the Australian team 

The Technical Support Specialist is required to undertake the following activities:
  • Routine system maintenance tasks, applying software fixes/updates and other preventive maintenance tasks to ensure system is working according to the availability requirements
  • Respond to incidents and perform break/fix activities when errors and faults occur in order to restore the equipment operation as quickly as possible
  • Identify the root-cause analysis and resolve faults both remotely and at the client sites
  • Liaise with customer, on site and remotely, and proactively communicate with the Service Delivery
  • Manager, escalating issues and identifying service improvement opportunities 
  • Provide on-site early life support and deliver train to system users
  • Analyze system performance in relation to business benefits
  • Document resolutions and recommendations in the Ticketing System
  Technical Skills - Essential:
  • Knowledge of networking fundamentals (TCP/IP, HTTP, routing and switching, etc)
  • Database administration fundamentals (setup, data queries, backup/restore)
  • Hardware diagnostic and repair experience with basic understanding of electrical and electronic components
  • 3rd level support experience
  • Great troubleshooting skills
Technical Skills – Highly Desirable:
  • Degree in Computer Science, Electronics or related competency
  • Scripting/Programming knowledge
  • Electronic/Robotic fundamentals
  • Basic understanding of Information Security principles, security protocols, and Public Key Infrastructure (PKI)
  • Basic knowledge of biometric concepts and technologies
  • ITIL Foundation v3/2011 certification  
Other Essential Skills:
  • Self-motivated and proactive individual
  • High level of initiative & desire to succeed
  • Availability to travel nationally and internationally
Our client wants its people to be empowered, innovative, creative, collaborative and hands-on. Use your energy and drive to help our client achieve their goals as they help you achieving yours  
Apply now with your latest resume and brief covering letter in a WORD document or for further information please call Karen Smith at Ignite on (02) 8515 2700
Sydney (Mascot)
Karen Smith