WANTED! Available & Experienced Call Centre Operators!

Here at Ignite, we pride ourselves on finding the right fit for both our candidates and clients. We are currently seeking a number of Call Centre Operators to join the team within a growing Government Agency. 

As an Operator you will be working within a 24/7 call centre working alongside your team members to achieve daily, weekly & monthly KPI’s.

Your duties will include but are not limited to:

  • Attending to support calls
  • Initiates, coordinates and prioritises actions in response to calls from clients, members of the public and other relevant stakeholders. 
  • Makes an assessment based on the information provided to determine eligibility for products and services. 
  • Researching relocations
  • High level data entry
  • Adhering to agency policies and procedures
To be successful in this position you must have the following skills & attributes:

  • Ability to self-care and resilient to issues that arise
  • Compassionate, empathic and understanding nature
  • Intermediate computer skills including MS Office
  • Ability to work in a fast paced environment
  • High level of communication and interpersonal skills 
  • Knowledge in building relationships with both internal and external stakeholders
  • Understand the importance of managing confidential and sensitive information
  • Competent in decision making
  • Ability to manage multiple priorities under pressure, trouble-shoot, and meet short and long-term deadlines
This is a 6 month contract on a 3 month rostered shift. The shift will vary from 7am -3pm or 3pm – 11pm and all in-between. This role requires commitment and attendance as it is heavily a team support environment.

Please note: Entry level checks will be required for all successful candidates and dependent on the role this may also include working with children checks.

If you meet the above criteria and are available and ready to take the next step in your career then don’t delay APPLY TODAY!
Sydney (Parramatta)
Call Centre & Customer Service