On Demand IT Services

On Demand: IT Resources Provided on a Consumption-Basis

Formerly Jav IT, established in 1980

The need for cost reduction and innovation challenges every industry. Despite these seemingly contradictory goals, Ignite addresses both through its on-demand model, providing clients with speedy access to IT resources when needed, on a pay-per-use basis.

Ignite On Demand removes the large overhead that comes with managing full-time employees and allows for short or mid-term spikes in personnel demand – whether it be driven by organic business growth, seasonality or sickness – as well as a host of other advantages, including:

The conversion of fixed FTE costs into variable costs, increasing the transparency of resource consumption and cost allocation
Increased flexibility and scalability for improved capacity management for extreme usage peaks or extraordinary growth
Significant cost savings through economies of scale, both for service providers and their customers
An ongoing ability to refresh personnel and personnel specialisation based on company direction or projects
Low cost of entry and a short setup time

Anywhere that capacity management must handle usage peaks or growth, Ignite On Demand temporary staffing solution is the answer. With our flexible approach, any business type or size can benefit from workforce optimisation without the major human-resource headaches.

Why manage IT staff when Ignite On Demand can do it for you on a pay-per-use basis:

Sourcing and paying our people resources
Onboarding: work rights validation, screening, speciality clearances
Regular performance management
Termination, if needed

On Demand IT Programmes of Work

Multi-Site Deskside Support – Level 2,3
Break Fix Services
VIP Support
Event Based Outsourcing
Install, Move, Add, Changes, Decommission Services
Physical IT Audits
Data centre Operations
Program/Project Management
End User Computing
Service Desk
Infrastructure Management
Smart-Hands Support

Working with Ignite On Demand

Clients receive:

24 x 7 central point of contact in the Resource on Demand (RoD) team
Assistance in refining documented processes to ensure no ambiguity for tech
Proactive capacity management
Understanding of site culture and any client challenges previously experienced
On site induction
Continuous service improvement workshops

Organisations Benefitting from Ignite’s On Demand Model

Nationwide Desktop Refresh for an Australian Police Department

Ignite On Demand created and managed the roster, delivering the project on time and budget.

Deployed 13,500 EUC devices across 400 locations over an 18-month duration
Utilised 70 JAV IT Resources
Deployed 13 field teams plus data and remediation teams

On-Site Technical Support for Office Products Retailer

Ignite On Demand’s support model enabled the organisation to flex and cater for seasonal peaks.

Worked across VIC, SYD, QLD and WA
IMAC and ticket-based support
Dispatch personnel as well as FTEs

National Infrastructure Support for Tier 1 Systems Integrator

Ignite On Demand temporary staffing solution has been managing on-demand people resources, resource rostering, SLA reporting, audit and compliance reporting, and client on-boarding for 15+ years.

Delivered at multiple data centres throughout Australia
National system server operations, server and media support outsource
24 x 7 x 365 days delivery of outsourced media and print operations
At the peak supplying 100+ Ignite on-demand operations staff
Contract construct adaptable to flex with SI customers and market changes