Client Overview
As a premier Managed Service Provider, Ignite was selected to enhance the IT framework for a prominent national retail chain, featuring an extensive network of 68 stores. Our engagement spanned a broad array of services, solidifying our position as an all-encompassing IT ally.
Service Scope
Our responsibilities, as the Managed Service Provider for this distinguished retailer, included the execution of the following crucial tasks:
- Project Management Services:
- We took charge of the governance and reporting for various IT projects, ensuring detailed
planning and flawless execution. - We orchestrated the scheduling processes to facilitate the smooth introduction of multiple IT
initiatives.
- We took charge of the governance and reporting for various IT projects, ensuring detailed
- IMACD Implementation (Install, Move, Add, Change, and Disposal):
- Our IMACD offerings entailed a range of essential functions, including precise management of
End-User Computing (EUC) services which encompassed Imaging Deployments and the
Secure Disposal of IT assets. - We directed the deployment, ongoing maintenance, and retirement of critical systems such
as Point of Sale (POS) units, cash registers, desktop computers, and laptops.
- Our IMACD offerings entailed a range of essential functions, including precise management of
- Onsite and Remote Support Services:
- Our all-encompassing support model was designed to ensure the uninterrupted operation of
the client’s IT systems- Rapid Incident Resolution: Our team delivered prompt and efficient solutions to incidents
and support requests, reducing operational downtime. - SLA Compliance: Our adherence to Service Level Agreements (SLAs) meant that the
retailer’s IT systems consistently operated at optimum levels. - Proactive Break Fix Solutions: We were always on standby to tackle hardware and software
challenges, ensuring quick restoration of services. - Network IMAC and Expert Assistance: Our proficiency in network services allowed us to
adeptly handle network-related IMACD operations and offer advanced technical assistance
through our “smart hands” methodology.
- Rapid Incident Resolution: Our team delivered prompt and efficient solutions to incidents
- Our all-encompassing support model was designed to ensure the uninterrupted operation of
For large-scale digital transformation consulting and projects, connect with Ignite today.