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Empowering Excellence: Ignite's Recruitment Success Stories

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Case Study: Ignite’s Rapid Recruitment Solutions for a Federal Government Agency

Background A Federal Government Agency, tasked with critical functions in international relations and trade, faced a pressing staffing challenge. They required the quick onboarding of 22 contractors for short-term assignments to manage long customer queues and accelerate document processing. Challenge The Agency's requirements were demanding: Rapid Onboarding: A tight 7-day deadline for the submission of candidates. Security Clearance: All contractors needed baseline clearances. Role Specificity: Positions ranged from APS2-APS4 levels, necessitating a variety of skills. Short-Term Contracts: The nature of these contracts typically made them challenging to fill. Solution Ignite, as a foremost recruitment agency, provided strategic solutions: Swift Recruitment: Utilizing its extensive network, Ignite quickly identified and proposed qualified candidates within the 7-day timeframe. Assured Quality: Through thorough screening, Ignite ensured all candidates held the necessary clearances and were suitable for the APS2-APS4 roles. High-Caliber Professionals: Despite the brief nature of the contracts, Ignite supplied top-notch professionals who significantly contributed to the Agency's needs. Impact Operational Improvement: The newly recruited staff efficiently blended into the Agency’s workflow, reducing queues and expediting document processing, benefiting both the Agency's operations and the Australian public. Comprehensive Support: The influx of new staff bolstered existing employees, enhancing productivity and morale. Extended Engagement: Given the high quality of the candidates, the Agency retained as many as budget constraints would permit, even as initial demands decreased. Efficient Offboarding: Following the contracts’ conclusion, Ignite adeptly managed the offboarding process, placing contractors in new positions seamlessly. Conclusion Ignite's prompt and effective recruitment strategies were pivotal in addressing the Federal Government Agency's urgent staffing requirements. This case highlights Ignite's proficiency in delivering top-tier staffing solutions under stringent deadlines, solidifying its status as a leader in the recruitment sector.

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Case Study: Empowering Leading Telecommunications Provider with Managed Service Excellence by Ignite

Background A leading telecommunications leader with a vast presence across 100 retail sites and 50 meeting rooms was facing challenges in efficiently managing its intricate IT landscape. This expansive network needed a reliable partner to streamline its operations and provide comprehensive support for its IT infrastructure. Challenge To manage a complex IT landscape, including an inventory of over 3000 assets, without compromising the company's agility and efficiency, and ensuring cost-effectiveness. Solution Ignite, renowned as a trusted Managed Service Provider, stepped in to address these challenges and offer a suite of tailored solutions: IT Asset Management: Ignite implemented its meticulous IT asset management solutions to oversee the inventory, enabling seamless tracking and optimization. This approach yielded significant cost savings and ensured that all assets were effectively managed. IMACD Services: (Install, Move, Add, Change, and Disposal): With its agile team, Ignite took the helm in managing Incidents, maintaining Assets, implementing Changes, and executing Deployments. This intervention ensured that the telecommunications provider stayed agile and experienced minimal disruptions. EUC Support Services: Drawing from their vast expertise, Ignite provided dedicated End-User Computing (EUC) support. As a result, end-user devices operated smoothly, and user issues were resolved promptly. Network Services: Ignite bolstered the network infrastructure to create a secure, scalable foundation, capable of supporting the company's nationwide operations. This fortification ensured high availability and unwavering reliability. Field Services: The proficient Field Services team at Ignite swiftly delivered break-fix support. Their expertise also played a pivotal role in streamlining the setup for new retail locations. Store Setups:
 Ignite's involvement ensured that store setups were executed with precision. New retail sites and meeting rooms were rendered fully operational in record time, with no delays or disruptions. Results The telecommunications giant, with Ignite's tailored solutions, saw a marked improvement in its IT management and operational efficiency. Ignite's commitment to excellence has fortified the company's position in a competitive industry, ensuring they remain at the forefront of telecommunications service providers.

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Revamping IT

Case Study: Revamping IT Infrastructure for a Leading National Retail Chain with End-to-End Managed Services

Client Overview As a premier Managed Service Provider, Ignite was selected to enhance the IT framework for a prominent national retail chain, featuring an extensive network of 68 stores. Our engagement spanned a broad array of services, solidifying our position as an all-encompassing IT ally. Service Scope Our responsibilities, as the Managed Service Provider for this distinguished retailer, included the execution of the following crucial tasks: Project Management Services: We took charge of the governance and reporting for various IT projects, ensuring detailed planning and flawless execution. We orchestrated the scheduling processes to facilitate the smooth introduction of multiple IT initiatives. IMACD Implementation (Install, Move, Add, Change, and Disposal): Our IMACD offerings entailed a range of essential functions, including precise management of End-User Computing (EUC) services which encompassed Imaging Deployments and the Secure Disposal of IT assets. We directed the deployment, ongoing maintenance, and retirement of critical systems such as Point of Sale (POS) units, cash registers, desktop computers, and laptops. Onsite and Remote Support Services: Our all-encompassing support model was designed to ensure the uninterrupted operation of the client's IT systems Rapid Incident Resolution: Our team delivered prompt and efficient solutions to incidents and support requests, reducing operational downtime. SLA Compliance: Our adherence to Service Level Agreements (SLAs) meant that the retailer's IT systems consistently operated at optimum levels. Proactive Break Fix Solutions: We were always on standby to tackle hardware and software challenges, ensuring quick restoration of services. Network IMAC and Expert Assistance: Our proficiency in network services allowed us to adeptly handle network-related IMACD operations and offer advanced technical assistance through our "smart hands" methodology.

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Welfare agency

Partnership with a Leading Australian Government Welfare Agency

Client Executive agency of the Australian Government, responsible for delivering a range of welfare payments. Year 2022 Contract Acquisition Ignite's collaboration with this esteemed executive agency began through a primary agreement with the Federal Government. We further strengthened our ties by securing contracts in areas like Architecture, Development, and Systems Test. Challenge The agency sought a recruitment partner with expertise in procuring top-notch permanent contract personnel. Our Strategy and Solutions We established dedicated account management and delivery teams in Canberra, Melbourne, and Sydney, focusing on technology and project recruitment services. Our assistance extended to the agency's internal recruitment campaigns, targeting roles within APS, EL, and graduate tiers. Over the past three years, our modus operandi has been rooted in innovation, cultivating partnerships, and maintaining deep engagement. This approach has bestowed upon us valuable intellectual property and nurtured relationships with high-ranking contacts within the agency. Consequently, we are perceived as a reliable advisory partner by various sections of the agency. Within this tenure, we have successfully onboarded 100 professionals across diverse roles. These placements have substantially influenced various strategic initiatives, making a mark in the Digital, Business Transformation, Data, Cyber, Infrastructure, and Operations sectors. Impact Our synergistic efforts with this government agency have been pivotal in driving them toward their strategic objectives. We've been instrumental in the execution of key projects and the assimilation of avant-garde technology. This collaboration resonates across the country, affecting essential welfare services provided to the Australian populace.

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Digital Transformation Consulting

$2.64m In Savings Through Digital Transformation Consulting

Digital transformation challenge A respected state emergency services agency needed to implement 77 Royal Commission-directed initiatives following a peak crisis in 2019 to ensure heightened performance in possible future occurrences. A significant task like this meant that the right people power, and technology had to be in place— an area that needed substantial attention. Plus, being such a fast-moving environment and high-pressure situation demanded lots of transparency, skilled expertise and reassurance— all of which Ignite is renowned for. Digital transformation consulting approach As a specialty area of Ignite, our digital transformation consulting team was engaged to conduct a strategic review and redesign of the enterprise-wide reporting and analytics function. This was key in helping information delivery to become much faster and more effective. Ignite’s team were instrumental in bringing digital equipment and know-how into all areas of the organisation resulting in fundamental— yet influential— changes to how it operates and delivers value internally and to the broader community. With a focus on optimising processes and maximising performance, we fostered successful collaboration between a team of project managers, business analysts and document writers. Our job was to ensure beneficial recruitment and implementation of these key players who had exceptional experience and aptitude to match the transformation project’s needs. In addition to generating this team, we also helped the organisation produce the first four statements of work (SOW) and project initiation documents (PID) as proofs of concept. The SOW became the project management blueprint and proposed the scope, objectives, deliverables, resources required and schedule of this substantial project. Coupled with an extensive PID, which informed the background and the direction that needed to be taken, helping to keep the robust organisation in alignment with the objectives and directives handed down. These documents also allowed the team to record the challenges, processes and automation, accountabilities and reduce unnecessary effort duplication. What’s more, is that Ignite’s expert consulting team worked alongside this organisation to: design a vision for the new R&A function, including 14 design principles spanning governance, data and system offering develop future operating models assign responsibilities to functions across the value chain create detailed organisational structure defining the relationship and reporting line between each multiple teams and hubs detail governance, resource skills and technology required for the new model. Digital transformation outcome Furthermore, a generous 30% in efficiency savings were found for each production team. These efficiency savings— identified across three hubs for each production team— were confidently based on the anticipated benefits created through universal KPIs, accountability clarity, consolidation, report rationalisation and vacant positions. Furthermore, we’d developed and maintained measurable indicators for results, efficiency, and effectiveness (quantitative measures). As well as policy and program effectiveness (qualitative measures) so the organisation could be sure they were meeting their objectives. What’s more, is that there was a further 30% efficiency saving identified in each production team through technology automation and an additional 30% efficiency in production and governance due to a project management office (PMO) restructure. The organisation now has clear, measurable indicators in place so they can readily assess results, efficiency and effectiveness of performance and programs.

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