API Support Lead

API Support Lead

  • Must be an Australian Citizen
  • 12-month contract with 12-month extension
  • ACT / NSW / QLD/ VIC / WA

Seeking an experienced API and Integration Support Lead to join our Federal Government Department. 

Duties:
  • Liaise with and assist Digital Partners register and subscribe to API’s – from initial application, through testing and compliance, and into production
  • Troubleshoot API and integration issues and working with external vendors to resolve them.
  • Monitor and report on end-to-end API health, performance, and statistics.
  • Apply ITIL methodology for incident management and service requests.
  • Manage a small team, undertaking work allocation, review, providing guidance and direction


Essential demonstrated experience:
  • 3 years’ experience working with API’s and/or Integration, ideally in a support/operations role
  • Managing and guiding a small team to achieve outcomes
  • Excellent communication and stakeholder management skills to manage competing stakeholder groups
  • Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration
  • Exposure to CRM systems is beneficial
 
 
APPLY NOW!
Alternatively, contact Ebony on (02) 6113 7534 or email ebony.henderson@igniteco.com for more information and a confidential chat.
 
Please quote (ID: 366168)
31/08/2022
Brisbane (Brisbane)
Contract
I.T. & T
BH-366168-3
Ebony Henderson