APS3 Business Support Officer - Geelong

The Business Support Officer will provide customer service tasks for planners and participants within the Complex Support Needs Pathway including management of telephone enquiries, and appointment / scheduling processes. This role requires an enthusiasm for frontline customer service tasks.
The Business Support Officer will also be responsible for a broad range of office administration and support duties to planners where appropriate. The position requires well developed ICT skills, good analytical skills and an ability to thrive in a constantly changing environment.
The Business Support Officer will support planners in their efforts to ensure that a participant is well informed about the planning process and has access to information required to enable them to exercise their desired level of choice and control.
Business Support Officer will:
  • Provide administrative support to the planner team
  • Management of email and appointments / calendar system for local office and multiple staff
  • Coordinate appointments with the use of office facilities and ensure these facilities are neat and appropriately prepared for each participant
  • Book and acquit all planner travel and fleet management and coordinate credit card acquittal requirements
  • Accurately enter initial participant details into the IT system
  • Complete records related to participant plans
  • Coordinate and organise meetings where necessary
  • Provide information as part of general enquiries to the office
  • Undertake a range of data entry responsibilities
  • Receive and record complaints and other feedback in the data base
  • Record information provided by participants in the database in relation to changes or issues with their plan and ensure these are assigned for follow-up.
Skills and Personal Attributes
  • Experience in data entry with a high level of accuracy and timeliness
  • Experience in office duties including coordination of the use of office facilities
  • Understands how to work collaboratively with a network to support the delivery of consistent, quality client service
  • Oral and written communication skills with well-developed interpersonal skills
  • Ability to work with flexibility within a team and to communicate effectively with people at all levels to ensure the smooth, efficient and on time operation of the office
  • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner
  • A high level of proficiency in Microsoft Office software specifically with Outlook, Word, and PowerPoint – particularly the management of multiple diaries.
This is a full time 12 month contract role with a federal government agency. Please apply below for immediate consideration.
Entry Level checks will be required for all successful candidates and dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per State Legislation.
Melbourne (Geelong)
Brooke Lawry