APS5 Review Officer

Our client is seeking multiple APS5 Review Officers to join a National Review team. The responsibility of this team is to deliver a streamlined and consistent approach to the triage of reviews and management of internal reviews within the department. The Review Officer will manage a portfolio of plan review requests and will develop a recommendation on a decision in response to the request.

Your duties will include, but are not limited to:
  • Analyse requests for review and categorise according to legislation.
  • Prioritise workload in response to legislative timeframes.
  • Contact participants and their representatives by telephone to clarify requests and obtain further evidence to support the request.
  • Provide information on review process to participants and their representatives.
  • Assess requests for review against legislative requirements and operational guidelines.
  • Draft clear, concise and plain language decision letters in response to requests approved by the delegate.
  • Communicate effectively with participants and their representatives to explain reasons for decisions, the review and appeals process and options open to them.
To be considered you must have experience working with remote teams and experience working with people with disability or lived experience of disability.

You must be an Australian Citizen to apply.
Sydney (Parramatta)