APS6 Senior National Support Officer – Part Time Geelong

Our client, a key Social Policy agency is seeking an APS6 Senior National Support Officer. This role is initially 12 months and Part Time. 

Your duties will include;
  • Providing guidance and support for junior ICT Service Support team members
  • Providing high quality ICT support autonomously for a large geographical area whilst being part of a national virtual team
  • Supporting the following but not limited to; Desktop, mobile support, managing assets, rebuilds, troubleshooting of hardware etc
  • Prioritising work to ensure high levels of service and support are provided
  • Managing confidential and sensitive information
To be successful you will have the following:
  • Experience of 3 or more years providing technical support
  • Demonstrated experience in providing support and education to a variety of clients with differing levels of ICT knowledge via telephone, email and face-to-face interactions
  • Demonstrated experience in desktop support tasks including SOE Deployment, Software Deployment, Rebuilds, Level 1 Troubleshooting Activities and Hardware
  • Highly developed leadership skills, communication skills and the ability work within the team

Reference: 356561
Melbourne (Geelong)