APS6 Senior National Support Officer – Part Time Geelong

VIC - Geelong
Relevant WCVP (Working with Children and Vulnerable People)
11 month contract
Reference # 356561
Position Purpose:
Our client requires the services of a Senior National Onsite Support Officer for its Geelong office. The National Onsite support team is made of 12 members around Australia covering a vast area geographically and support internal organisation Staff and Partners with all ICT support needs on the ground.
  • Co-ordinate the disposal of personal assets in accordance with Protective Security Policy Framework and notify the Asset team
  • Provide guidance and support for junior ICT Service Support team members
  • Responsible for providing high quality ICT support autonomously for a large geographical area whilst being part of a national virtual team.
  • Uphold excellent customer service, whilst having the ability to be autonomous and be a team player.
  • Level 1 and 2 ICT support on the ground as follows but not limited to; Desktop, mobile telephony support, managing assets, rebuilds, troubleshooting of hardware etc.
  • Communicate via a variety of channels.
  • Communicate to a variety of clients with differing levels of ICT knowledge.
  • Effectively prioritise work to ensure high levels of service and support are provided
  • Have the ability to respond to urgent requests in a calm and efficient manner while also maintaining high work standards.
  • Manage confidential and sensitive information.
If this role is of interest to you, please APPLY NOW, or contact Courtney Neville on 02 6113 7545 or via email on Courtney.neville @igniteco .com
Melbourne (Geelong)
I.T. & T
Courtney Neville