Assistant Director - Service Design and Transition Officer

Ignite is working with our Government agency to find an Assistant Director - Service Design and Transition Officer on a long-term contract. 

  • Reference #357175
  • Canberra Location
  • 12-month contract with possible 12-month extension
  • Ability to obtain Baseline
  • Ignite pays weekly

The role provides oversight of the Service Design and Transition function including Change, Release, and Knowledge Management.
Broadly the successful applicant would be responsible for ensuring the successful acceptance into service for new and changed services as well as ensuring the knowledge management and change management frameworks are adhered to.

Your duties will include:
  • Supervise team members and act as director when required,
  • Undertake service design and transition activities to ensure new and changed services meet established requirements in terms of robustness and supportability,
  • Provide advice to project teams regarding achieving operational readiness,
  • Provide input to service design and architectural principals,
  • Represent the interests of the ICT Operations areas when discussing new and changed services,
  • Report progress of new initiatives to the ICT Services Branch including senior manager,
  • Provide guidance to and oversight of the Change, Release, and Knowledge Management functions.
  • As a senior member of the team, possess the ability to work independently with limited supervision.
  • Foster a positive culture within the Service Design and Transition team aligned with Agency values; and
  • Build and maintain effective working relationships with internal and external stakeholders.

The sucessful candidate will have: 
  • Demonstrated minimum 5 years’ experience leading teams in an operational environment through ICT management frameworks such as ITIL.
  • Demonstrated experience in Service Design and Transition, particularly providing advice to project areas regarding operational readiness and service support.
  • Demonstrated experience in change and release management.
  • Demonstrated experience in knowledge management
  • Experience working in Government, or providing services to Government agency preferred

For more information please contact Jessica on 02 6113 7542 or APPLY NOW!
Canberra (Australian Capital Territory)
I.T. & T