Business Analyst

Business Analyst

NV1 required
12 months with 1 x 12 months extension

About the Role:

Seeking a Business Analyst to assist with the daily business artefact documentation generation, communication, and incorporation of newly acquired products into business processes. You will support system and integration analysis, testing phases, future proofing and support the required work packages and transition to Operations related activities including creation, distribution, and management of communication material/artefacts.

As the Business Analyst you will:

• Migrate documentation and material from SharePoint to new systems
• Manage operations of the System including troubleshooting issues and raising issues, run reports, retrieve information, Create Service Requests.
• Develop ‘Knowledge Based Articles’ and ‘Frequently Asked Questions’ to support standardised responses and build up the ‘self-service’ capability of the System.
• Ensure new business processes align with the Security Framework.
• Run statistics and aged ticket reports to support management in decision making around resources and prioritisation of workloads.

Demonstrated skills and experience:

• Creating and managing training documentation and material
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Skill in Information Management and Governance
• Requirements engineering, Costs benefit analysis and Processes modelling
• Business analysis qualifications highly desirable
• Atlassian (Jira, Insight & Confluence), Splunk, Power BI and Microsoft
• SharePoint qualifications/experience/certification highly desirable
• Technical writing qualifications desirable
• User Training and Test Management qualifications desirable

Alternatively, contact Ebony Henderson on (02) 6113 7534 for more information and a confidential chat.

Please quote (ID: 367328)
Canberra (Canberra)
I.T. & T
Ebony Henderson