Business Support Officer- APS3

As a Business Support Officer, you will be responsible for a broad range of office administration and support duties to the team, including management of telephone enquiries, and appointment / scheduling processes. The position requires well developed ICT skills, good analytical skills and an ability to thrive in a constantly changing environment.
The role will support Planners in their efforts to ensure that a participant is well informed about the planning process and has access to information required to enable them to exercise their desired level of choice and control
As part of a team responsible for the smooth and efficient operation of the regional trial site office, the Business Support Officer will:
  • Provide administrative support to the team.
  • Management of email and appointments / calendar system for local office and multiple staff.
  • Coordinate appointments with the use of office facilities and ensure these facilities are neat and appropriately prepared
  • Book travel and fleet management and coordinate credit card acquittal requirements.
  • Accurately enter initial details into the IT system.
  • Complete records
  • Coordinate and organise meetings where necessary.
  • Provide information as part of general enquiries to the office.
  • Undertake a range of data entry responsibilities.
  • Receive and record complaints and other feedback in the data base.
  • Record information in relation to changes or issues and ensure these are assigned for follow-up.
Experience in data entry with a high level of accuracy and timeliness.
  • Experience in office duties including coordination of the use of office facilities.
  • Understands how to work collaboratively with a network to support the delivery of consistent, quality client service.
  • Oral and written communication skills with well-developed interpersonal skills.
  • Ability to work with flexibility within a team and to communicate effectively with people at all levels to ensure the smooth, efficient and on time operation of the office.
  • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner.
  • A high level of proficiency in Microsoft Office software specifically with Outlook, Word, and PowerPoint – particularly the management of multiple diaries.
Melbourne (Geelong)