Case Management Specialist

The Role & Opportunity:
You will be working as a Case Management Specialist with our telco client and will be responsible for the delivery of end-to-end case management, working with the necessary resolver groups to achieve case completion.
Key Accountabilities:
  • Identify and diagnose issues with assigned cases.
  • Allocate cases to resolver groups.
  • Oversee individual cases through to resolution.
  • Engage resolver groups as required.
  • Engage end-users as required.
  • Conduct status and planned remediation date (PRD) reconciliation.
  • Proactively identify trends, and risks; escalate as required.
  • Provide input and support into continuous improvement and training initiatives.
Skills and experience required:
  • At least 3 years’ experience in a customer facing environment.
  • Demonstrated experience in conflict resolution.
  • Experience in telecommunications sector preferred.
  • Self-motivated and able to work under limited supervision.
  • Strong inter-personal skills to enable the smooth implementation of changes.
  • Strong written and verbal communication skills.
  • Experience manipulating and interpreting data.
  • Able to maintain effectiveness whilst adjusting to a changing work environment.
  • Determination and a high level of attention to detail.
  • Sound understanding of CMP and CRM systems.
  • Effective communicator, supportive team member, visible engager.
What's in it for you?
  • 6 months contract role with a view to extend.
  • Melbourne CBD based role.
  • Immediate start with excellent day rates.
Interested? If you have the skills and motivation we are looking for, please Apply Now. For more information, please contact Abhi Bhatia on 03 8319 7800 or via email abhi.bhatia @
Melbourne (Melbourne)
I.T. & T