Client Engagement Officer

Our client, a Federal Government has multiple opportunities available for Client Engagement Officers to join their team. The Client Engagement team focused on making it as easy as possible for people to understand and meet their taxation and superannuation obligations, which they do by providing both advice and guidance. Much of the work involves direct contact with clients/customers, either written, in person, over the phone. This is a great opportunity for an experienced administrator with a background in superannuation/finance or a related field to gain experience in the government sector and work close to home, as these roles are based in Geelong.


• Undertake more routine compliance improvement as well as review and audit activities in relation to client obligations, determine appropriate action, amend client details and assessments, and determine penalties as appropriate.

• Provide advice and routine information (within the constraints of policy guidelines and professional standards) to a range of clients in relation to their obligations where the quality of advice is monitored by team leaders and in non-routine cases.

• Present information and ideas (both oral and written) in clear, logical and concise language and tailor the message to the needs of the audience; demonstrate a good understanding of the subject matter and alternative arguments.

• Work collaboratively with others to achieve business outcomes.

• Be responsible for accurate completion of work within timeframes and quality requirements and seek help from others when needed.

• Responsive to changes and make effective decisions within area of responsibility and understand where it is appropriate for escalation to occur.

• Identify, gather and record on appropriate systems and share information on risk analysis activities and the development of compliance strategies.

• Work collaboratively and be adaptable in a changing environment, including periods assisting in other work areas.

• Capacity to understand specific client needs and interpret legislation, policies and procedures and measure compliance with these.

• Understand and apply a sound knowledge to the functions, activities and tasks required to support the work area


Required Skills & Experience

• Basic computer literacy

• Data entry experience

• Good phone skills/ customer service skills

• Strong comprehension skills

• Good organisation skills

• Attention to detail

• Strong work ethic

• Tax/Superannuation knowledge will be highly regarded

• Client focused people who will put our clients at the centre of everything they do

• Knowledge of or the ability to quickly acquire knowledge of information systems

• Has the ability to confidently present verbal and written information in a clear, concise, confidential and professional manner

• Demonstrated self-awareness, a commitment to personal development and an openness to change with a rapidly changing environment

• Has the ability to build and sustain positive relationships with staff and clients, including working in a team environment

• Has the ability to listen and be responsive to changes in client needs and expectations

• An understanding of business and commercial arrangements and the ability to undertake investigations or audits and assist in the resolution of technical issues of low to moderate level of complexity

• Has the ability to interpret and apply legislation and document decisions, proper completion of documents such as formal notice and recordkeeping

• Be open and accountable and of high integrity

Please note this is a six month contract role, with view to extend by a further 2 X 12 month periods. These roles are based in Geelong and Australian citizen is a mandatory requirement for these roles. To apply, please send through an updated copy of your resume.
Melbourne (Newtown)
Call Centre & Customer Service