Customer Service Engineer

Customer Service Engineer - South Western Sydney 

Ignite has partenered with a client to help source an experienced Customer Service Engineer to be based in Sydney. This is a fantastic opportunity to join a market leading company in a key customer-facing position.

Your New Company:

We are the world's leading supplier of analytical instrumentation and software for X-ray diffraction (XRD), X-ray fluorescence spectrometry (XRF) and Sample Preparation Equipment (SPE) with more than half a century of experience. Our product portfolio includes a broad range of XRD, XRF and SPE systems which are used for material characterization in scientific research and development, for industrial process control applications and for semiconductor metrology. 
Your New Role:

You will be part of the team of 17 Engineers responsible for the installation and maintenance of XRD, XRF and SPE Instruments across Australasia.  
Your Responsibilities include:
  • Installation, commissioning and calibration of capital equipment to predefined standards and time scales
  • Preventative maintenance work on instruments
  • Responding to breakdown calls as required and participating in an out of hours standby rota and on weekends
Our instruments are complex systems and you will develop skills in the following disciplines: highvoltage electronics, precision mechanical devices (goniometers/ precision optics), vacuum/gas/air systems, water cooling, small scale robotics, electronics and PC-based operating systems and applications;

You will be based in Sydney however this is a role where travel is the norm, at least 80% of your time both within Sydney and interstate.  Occasional travel to New Zealand and Oceania (including Papua New Guinea, New Caledonia & Indonesia) will also be necessary.  

Our equipment is used extensively in extraction industries so travel to remote locations such as mine-sites is a requirement. As experience develops, international travel beyond Australasia may be possible.  

To be successfull in this role it is essential that you have the following:  
  • 5 + years of Field service experience
  • Educated in a relevant subject such as Electronic Engineering, Advanced Diploma and above
  • Holding, or be able to obtain a NSW or other states serviceman’s radiation safety license
  • IT literate with an aptitude for the implementation of complex analytical solutions
  • Ability to travel at short notice
  • Be able to work independently in the field and as part of a team                                                                                                                
  • Hold a valid Australian Driver’s License
  • Passionate about customer service
  • Full working rights in Australia
An understanding of at least one of the following techniques would be an advantage - X-ray fluorescence, X-ray diffraction, neutron analysis. Experience with other analytical equipment would also be an advantage.  

The base salary for this position will vary depending on experience. Package includes allowances, superannuation and car.

What you need to do now: 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Alexander Dunbar on #02-9250 8043

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. 

Sydney (Chipping Norton)
Alexander Dunbar