Customer Service and Support Officer

Customer Service and Support Officer
Location – Barton, Canberra
Salary - $36.38 per hour
Job Description

Ignite is looking for a Customer Service and Support Officer to provide advice and support to customers in relation to travel documents. The role will require the officers to work face to face with customers and with the back of the office for production and office support.

Your responsibilities
  • Perform straightforward or routine customer interviews.
  • Prepare/sort evidence documents, attachments to travel document applications.
  • Undertake Quality Assurance checks of travel documents including application forms prior to and post print of travel documents (spoils and destruction).
  • Issuing Authentications, Apostilles and Certificate of No Impediment.
Desired requirements
  • The successful applicant is expected to have strong attention to detail, excellent customer service and communication skills.
Mandatory Requirements
  • Must be an Australian Citizen

Canberra (Canberra)