Duty Manager

Ignite is working with a respected and high-profile commercial client operating in Canberra, seeking to hire an experienced Duty Manager for a permanent opportunity.
Your role:

You will be working predominantly in a customer service environment, reporting directly to the Parking Manager, to lead and maintain Operations and Customer Service in a designated area. Your main duties will be focussed on Customer Service, stakeholder engagement, day to day operations and effective communication to relevant teams and management. The Duty Manager will be on a rotational roster 24 hours a day, 7 days per week, is a self-starter, displaying a high level of autonomy and providing support to the Customer Service Officers, Facilities Management, internal and external stakeholders. The Duty Manager will continuously look for opportunities of improvement and to take initiative.

The duties will include, but are not limited to:
  • Working with the Customer Service Officers (CSO) team to ensure all necessary information is accurately reported. 
  • Provide timely and effective response to all customer enquiries and ensure friendly, professional, and courteous interaction with all customers.
  • Building and maintaining strong relationships with tenants, staff, and other stakeholders for presentation, housekeeping and following the SOP’s.
  • Report on the day-to-day activities, Daily building Inspections. and escalate if needed.
  • If required - be the Chief Fire Warden for designated area’s during evacuation training sessions and emergencies.
  • Investigating maintenance issues within the designated building/s and coordinate after hours works of contractors as required.
  • Review and process incident and WHS Hazard Reports and send required data to all internal stakeholders.
  • Managing the process of identifying and assessing the risks that could/would affect the operational needs of business.
What you’ll need to succeed:

This position requires a high level of professionalism and personal presentation as you will be continuously representing the business and its entities. You must be somebody who is highly organised, willingness to be a team player, has exceptional customer service skills and is able to maintain confidentiality. In addition to this you need:
  • Proficient use in Office software, including Word, Excel, PowerPoint, and Outlook.
  • Ability to write reports.
  • Demonstrated leadership skills.
  • Excellent written and verbal communication skills .
  • Be an Australian Citizen or hold full working rights in Australia
 Package and benefits:
  • Average base salary of $90,000 incl. super. (Shift penalty rates apply)
  • Ongoing Training and Development.
  • Subsidised company parking
  • Subsidised health checks
  • Income protection
  • Uniform provided
Canberra (Canberra)
Call Centre & Customer Service
Daniel Burden