Head of Client Services

Head of Client Services


About the company
A boutique travel company with a proud history of providing exclusive clientele with high-end, highly bespoke tours.
 
About the role
Are you a cultural connoisseur with a passion for sharing your love and knowledge of travel, culture, food, music and history?
Do you pride yourself on providing the highest level of bespoke customer service and on your ability to solve any problems with a smile?
Are you willing to step up to a senior leadership role?
If so, read on!

You will be a senior leader who will have a real impact on the direction of the business and use your management skills to oversee, develop, mentor and coach your direct reports. Your responsibilities will include performance discussions and performance management.

This is truly a role for a dynamic, hands-on, intelligent (IQ & EQ) individual.
 
 Be part of the senior leadership team and have an impact on the company’s direction.
  • Use your keen attention to detail to provide a flawless end-to-end tour arrangements.
  • Showcase your stellar customer service skills and lead your team by example.
 
Skills & experience
  • Must have permanent & unrestricted working rights in Australia.
  • University / Tertiary Qualifications a must.
  • Customer-centric communication skills.
  • A “problem-embracing” attitude.
  • Ability to multi-task and remain calm under pressure.
  • Immaculate presentation.
  • Cooperative team player.
  • Well-versed in arts & culture.
  • Sabre / Amadeus / Galileo experience highly desirable.
 
Benefits & culture
As if a high-margin, low-volume environment with a culture which supports work-life balance isn’t good enough, the General Manager of this boutique company proactively works towards professional and personal growth of his people.
 
List key benefits in bullets: 
  • Excellent hours 9-5.
  • A GM who has a strong dedication to the personal and professional growth of their people.
  • Not your usual high-volume, high-stress travel centre environment.
  • Work with luxury products!
25/04/2019
Sydney (Sydney)
Permanent
Administration
BH-350654