ICT Business Engagement Manager

ICT Business Engagement Manager – Government Agency – Australian Citizenship Mandatory

The ICT Business Engagement Manager is responsible for coordinating and facilitating ICT engagement requests. This will include communicating the ICT engagement process, conducting research, undertake and preparing requirement analysis, and facilitating solutions sessions with a range of stakeholders. This role is crucial to ensuring all ICT Engagement requests are managed in a transparent manner with a high degree of probity so that ICT requests can be prioritised appropriately across the Office of the CIO.
The role will provide control, planning, scheduling, and decision making within the ICT Business Engagement team to support the ICT Engagement process and, by extension deliver the best outcomes through the use of the most appropriate ICT services.
  • Communicate, build, and maintain effective working relationships with key internal and external stakeholders, including senior executives.
  • Assist with the implementation of all ICT Business Engagement activities.
  • Contribute to the design and implementation of an ICT Business Engagement model that reflects new ways of working.
  • Serve as an ICT Business Engagement Subject Matter Expert (SME).
  • Triage ICT Business Engagement requests, ensuring that requirements are gathered upfront.
  • Investigate complex technical problems assigned to the team and engage others to assist in addressing such problems.
  • Engage with business stakeholders at all levels to manage service delivery, building strong relationships and managing service reviews.
  • Foster a positive culture within the ICT Services Branch, aligned with Agency values.
  • Assist the Assistant Director of ICT Business Engagement to coordinate and facilitate the ICT Business Engagement process.
  • Work collaboratively to deliver consistent advice to business areas on the ICT Business Engagement Process.
  • Deliver professional communication to stakeholders and the OCIO using a range of mediums including email, SharePoint, and Confluence, maintaining document version control. .
 Essential Criteria
  • Demonstrated experience in ICT Business Engagement or equivalent.
  • Demonstrate a strong commitment to meeting agreed work targets and standards.
  • Demonstrate a high level of attention to detail.
  • Proven strong relationship and stakeholder engagement skills, particularly with ICT technical staff and a variety of stakeholders.
  • Demonstrated interpersonal skills, including an ability to communicate, both orally and in writing, in a clear and confident manner.
Should this role be of interest and align with your skills and experience please contact Dwayne Joyce for a discussion on 0438 841 760 or email Dwayne.joyce@igniteco.com
Melbourne (Melbourne C B D)
I.T. & T
Mark Southwood