ICT Business Engagement Manager - APS6

Ignite have partnered with a federal government department looking for an experienced ICT Business Engagement Manager who will be responsible for coordinating engagement and facilitating ICT requests.

The role will provide control, planning, scheduling, and decision making within the ICT Business Engagement team to support the ICT Engagement process and, by extension, the department to deliver the best outcomes through the use of the most appropriate ICT services.

 Your duties will include:
  • Establishing, building and maintaining effective relationships with key internal and external stakeholders, including senior executives.
  • Contribute to the design and implementation of the ICT Business Engagement activities
  • Triage ICT Business Engagement requests, ensuring that requirements are gathered upfront.
  • Investigate complex technical problems assigned to the team and engage others to assist in addressing such problems.
  • Engage with business stakeholders at all levels to manage service delivery, building strong relationships and managing service reviews.
  • Assist the Assistant Director of ICT Business Engagement to coordinate and facilitate the ICT Business Engagement process.
  • Deliver professional communication to stakeholders and the OCIO using a range of mediums including email, SharePoint, and Confluence, maintaining document version control. 
  • Demonstrated experience in ICT Business Engagement or equivalent.
  • Demonstrate a strong commitment to meeting agreed work targets and standards.
  • Demonstrate a high level of attention to detail.
  • Proven strong relationship and stakeholder engagement skills, particularly with ICT technical staff and a variety of stakeholders.
  • Demonstrated interpersonal skills, including an ability to communicate, both orally and in writing, in a clear and confident manner.

Due to the sentisitivity of some of the information in this role, you will be required to be an Australian Citizen to be able to obtain security clearance.
Canberra (Canberra)
I.T. & T
Zoe Brown