IT Service Delivery Manager

Outstanding full time opportunity to join a team based in Melbourne as an IT Services Lead. You will be responsible for Level 1 and 2 service desk operations, plus:
  • Managing ITSM processes such as knowledge, problem, system change configuration and incident management
  • Defining and creating SLA’s
  • Conducting root cause analysis on current processes and defining ‘to be’ processes with post diagnosis capabilities
  • Communicating system changes and managing releases and deployments with both internal IT teams and external business stakeholders such as Cloud Service Delivery Partners.
Key Skills and Experience:
  • 5+ years team leadership/senior technical lead exposure with proven experience managing, mentoring and running a technically focussed team including an IT Service Desk Team
  • 2+ years’ experience managing and administering Service Desk environments across tools such as Jira and Confluence
  • Excellent understanding and working knowledge of IP Phone Systems such as Mitel
  • Excellent understanding and working knowledge of Mobile Device Management Solution such as Intune
  • Excellent understanding and working knowledge of Microsoft Windows Servers 2016, Windows 10 Professional and Group Policy Management Excellent understanding of networking concepts and network services including Active Directory, DHCP, DNS, SSL Certificate Renewals, etc
  • Good knowledge of backup applications and processes. Experience with use of Veeam Backup is desirable
  • Sound understanding of ITIL framework and processes.

If this looks like you and you’d like to be considered for this excellent opportunity, contact Harry Wade on +61 (0) 487 443 130 or click APPLY!

 
08/11/2020
Melbourne (Mulgrave)
Permanent
I.T. & T
BH-357977
Outstanding full time opportunity to join a team based in Melbourne as an IT Services Lead. You will be responsible for Level 1 and 2 service desk operations, plus:
  • Managing ITSM processes such as knowledge, problem, system change configuration and incident management
  • Defining and creating SLA’s
  • Conducting root cause analysis on current processes and defining ‘to be’ processes with post diagnosis capabilities
  • Communicating system changes and managing releases and deployments with both internal IT teams and external business stakeholders such as Cloud Service Delivery Partners.
Key Skills and Experience:
  • 5+ years team leadership/senior technical lead exposure with proven experience managing, mentoring and running a technically focussed team including an IT Service Desk Team
  • 2+ years’ experience managing and administering Service Desk environments across tools such as Jira and Confluence
  • Excellent understanding and working knowledge of IP Phone Systems such as Mitel
  • Excellent understanding and working knowledge of Mobile Device Management Solution such as Intune
  • Excellent understanding and working knowledge of Microsoft Windows Servers 2016, Windows 10 Professional and Group Policy Management Excellent understanding of networking concepts and network services including Active Directory, DHCP, DNS, SSL Certificate Renewals, etc
  • Good knowledge of backup applications and processes. Experience with use of Veeam Backup is desirable
  • Sound understanding of ITIL framework and processes.

If this looks like you and you’d like to be considered for this excellent opportunity, contact Harry Wade on +61 (0) 487 443 130 or click APPLY!

 
08/11/2020
Melbourne (Mulgrave)
Permanent
I.T. & T
BH-357977