IT Support Officer

Overview:

Our Large Federal Government client is looking for an IT Support Officer to join their IT Support team in Canberra!
This role is responsible for delivering 1st Level technical support on the Organisations Information and Communications Technology (ICT) network to our clients across the globe.

Duties include:
  • Identify, record, diagnose and resolve IT Level 1 client issues and enquiries
  • Perform Level 1 IT system administration tasks
  • Coordinate the timely repair of ICT equipment with vendors
  • Contribute to the IT Support Knowledge Articles
  • Assist in supporting/implementing IT solutions as directed and needed
  • Perform document administration tasks as directed
  • Work effectively in a small team as part of a global support network.
 
The IT Support Officer will:
  • Experience providing 1st Level support in a Microsoft and Cisco environment.
  • Well-developed written and oral communication skills including the ability to convey information clearly and to listen and respond to others appropriately.
  • The ability to organise/manage competing priorities and tasks to meet deadlines. Sound time management skills and strategies.
  • Prior experience in a client focused IT service delivery environment.
  • The ability to perform general office administration tasks, with particular attention to detail and accuracy.
  • Strong team skills including the ability to work effectively in a small team as part of a global support network.
  • Awareness of the digital environment and how to engage with clients in a digital first manner.
  • Confidently use digital workplace tools to solve problems, be productive, connect and collaborate with others.
  • Desirable Technical Proficiency:
  • A relevant technical qualification
  • 1-3 years in a technical support role

If you are interested in this role, APPLY NOW!
If you would like to have confidental chat, contact Amelia Edge - ( m ) 0449 238 824 ( d ) 6113 7533 (e) Amelia.Edge@igniteco.com 
02/08/2021
Canberra (Canberra)
Contract
I.T. & T
BH-361941
Amelia Edge
Overview:

Our Large Federal Government client is looking for an IT Support Officer to join their IT Support team in Canberra!
This role is responsible for delivering 1st Level technical support on the Organisations Information and Communications Technology (ICT) network to our clients across the globe.

Duties include:
  • Identify, record, diagnose and resolve IT Level 1 client issues and enquiries
  • Perform Level 1 IT system administration tasks
  • Coordinate the timely repair of ICT equipment with vendors
  • Contribute to the IT Support Knowledge Articles
  • Assist in supporting/implementing IT solutions as directed and needed
  • Perform document administration tasks as directed
  • Work effectively in a small team as part of a global support network.
 
The IT Support Officer will:
  • Experience providing 1st Level support in a Microsoft and Cisco environment.
  • Well-developed written and oral communication skills including the ability to convey information clearly and to listen and respond to others appropriately.
  • The ability to organise/manage competing priorities and tasks to meet deadlines. Sound time management skills and strategies.
  • Prior experience in a client focused IT service delivery environment.
  • The ability to perform general office administration tasks, with particular attention to detail and accuracy.
  • Strong team skills including the ability to work effectively in a small team as part of a global support network.
  • Awareness of the digital environment and how to engage with clients in a digital first manner.
  • Confidently use digital workplace tools to solve problems, be productive, connect and collaborate with others.
  • Desirable Technical Proficiency:
  • A relevant technical qualification
  • 1-3 years in a technical support role

If you are interested in this role, APPLY NOW!
If you would like to have confidental chat, contact Amelia Edge - ( m ) 0449 238 824 ( d ) 6113 7533 (e) Amelia.Edge@igniteco.com 
02/08/2021
Canberra (Canberra)
Contract
I.T. & T
BH-361941
Amelia Edge