ITSM Design & Integration Specialist

I'm working with a large organisation to find an ITSM Design & Integration Specialist.

This is a permanent opportunity and can be located in either Canberra, Brisbane or Melbourne.

You will have the following experience:

  • Demonstrated ability to design cost effective and efficient ITSM service support models and onboard service providers in line with SIAM model.
  • Experience working within ITSM and SIAM frameworks.
  • Demonstrated ability to drive, deliver and sustain improvement plans and improve levels of services provided.
  • Experience performing service management role/s in complex organisations with multisourced delivery models, including responsibilities for ITSM service design, and the application of processes to projects to design and introduce standard services.
  • Broad knowledge of infrastructure services and technologies including data centre and compute platforms and products, collaboration and productivity suites, network services (voice, mobile, data), IT service management tools, and service consumption patterns.
  • Demonstrated and strong experience in business writing/reporting.
  • Communication and influencing skills to obtain adoption of ITSM service design principles where conflicting priorities exist (i.e., the adoption in projects focused on timeframes and delivering technology solutions).
  • IT industry experience of 10 years minimum
  • A working knowledge of IT service principles and frameworks including ITIL, process tools, frameworks, and best practice methods
  • ServiceNow tool set management experience preferred

To have your application considered, you will:
  • Be an Australian citizen
  • Have the ability to obtain a security clearance

If this position sounds of interest, pleease APPLY NOW! For more information, please contact Aimee Goff on 02 6113 7520 or via email on aimee.goff @igniteco .com
Brisbane (Brisbane)
I.T. & T