ITSM Reporting Specialist

  • IT Service Management Reporting Specialist 
  • Permanent position
  • Available in: Canberra, Brisbane and Melbourne

The government owned organisation providing safe, secure, efficient, and environmentally responsible services to the aviation industry.
As the ITSM Reporting Specialist, you will review and analyse current reporting requirements and capabilities, then develop and implement a roadmap to uplift reporting practices across Support Services.
This includes simplifying, automating, and improving reporting practices, the use of reporting tools and data analytic, to provide actionable insights on service performance.
This role will develop performance metrics and an executive level service performance scorecard, improving both the accuracy and quality of information presented to better inform decision making.

As the ITSM Reporting Specialist you will be expect to fulfil the following:
  • Establish requirements and conduct analysis of current reporting capabilities, then develop a capability uplift plan for Service reporting.
  • Design and develop intuitive and high value dashboards and reports relating to IT Service Management and Service Performance reporting.
  • Delivery and interpretation of high-quality insights through use of modern reporting methodologies.
  • Work with business stakeholders, peers, leaders, and technical specialists to uplift reporting capability in support of corporate and strategic objectives.
  • Determine best-fit reporting metrics across multiple disparate platforms.
  • Streamline manual processes and automate reporting methodologies.
  • Ensure that data analysis and reporting is consistent and accurate across Support Services and the Value Chain.
  • Work within systems with various levels of maturity and capability to achieve best possible reporting outcomes.
  • Analysis of reported patterns and trends to improve service delivery, working closely with business stakeholders and vendors on key reporting requirements.
  • Prepare complex Service performance reports, analysing and presenting data along with appropriate recommendations for service delivery improvements.
  • Support CTEO

Australian Citizenship is mandatory for this role, APPLY NOW or contact Amelia Edge on (02) 6113 7533 for further information
Brisbane (Brisbane)
I.T. & T
Amelia Edge