Incident Manager

Ignite are looking to hear from experienced Incident Manager for one of our government clients.

Reference Number: 366170
Citizenship requirements: Australian citizens
Location: ACT, QLD, VIC or WA
Classification Level - Assistant Director

As an Assistant Director of the Incident Management Team, you will be responsible for supporting the client’s Incident Management Team and processes. The role will be a blend of operational and strategic duties.

Responsibilities may include but are not limited to:

• Implementing long term strategies to expand and improve Incident Management offering
• Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities
• Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively
• Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes
• Managing major incidents to ensure service restoration in line with business expectation
• Constructing, maintaining, and delivering reporting on the Incident Management functions
• Facilitating good document and knowledge management standards within the team

Required Skills/Experience:

• Demonstrated minimum of 3 years’ experience managing incidents in a large multi-vendor, multi service provider ICT environment 
• Proven ability to work through, and progress, complex issues with limited direction
• Demonstrate strong leadership in operational environments 
• Demonstrated high level communication skills and the ability to tailor communication to its intended audience
• Certified ITIL Foundation (V3 minimum)

If this role is of interest to you, please APPLY NOW, or contact Sarah Plamio on 02 6113 7537 or via email on sarah.plamio @igniteco .com