Operations Lead

Canberra City
Australian Citizen only
Reference # 356116 

Ignite is looking to supply our client with an experienced Operations Lead for a Government client.
Specific tasks include:
  • Leading cross-agency engagement to define and agree key outcomes and deliverables.
  • Working closely with the Service Designer and User researcher to research and understand the key pain points and issues experienced by customers.
  • Working closely with front line operations staff and managers to gain a deep understanding of the internal blockers and pain points to good service delivery.
  • Working closely with Legal, Security and Privacy staff to provide balanced and well considered advice and direction.
  • Providing guidance and input on the preparation of privacy related matters.
  • Ensuring alignment of the operational deliverables to the broader planning.
  • Identifying opportunities to influence and shape the direction of operations.
  • Contributing to the planning and scheduling of short to medium term deliverables, and input into the planning of longer-term requirements.
  • Preparing and coordination of program reporting, governance papers, working group papers and action and risk registers.
Please note that the product team is largely working remotely for the foreseeable future. The successful candidate will attend and actively participate in project planning events as required. And deliver work in a self-managing multi-disciplined team environment.
You will need to BYO device in the early stages of the engagement. Access will be granted to the agency’s systems based on security clearance and need to know requirements.

If this role is of interest to you, please APPLY NOW, or contact Courtney Neville on 02 6113 7545 or via email on Courtney.neville @igniteco .com
Canberra (Australian Capital Territory)
I.T. & T
Courtney Neville