Partner Relationships Officer

Help directly contribute towards the community by working with a people focused Federal Government department who are seeking a Partner Performance and Relationships Officer to contract with their team, up to the end of 2019 (with potential extension). 

About the role

Based in the Wollongong office, you will support the account management of aligned Partners through supporting the Senior Partner Relationships Officer(s), Assistant Director and Director of Partner Performance and Relationships in the relevant state locations

The role will assist in supporting Community Partners in delivering Early Childhood Early Intervention and Local Area Coordination (LAC) services inclusive of Information, Linkages and Capacity building (ILC) functions.

The successful candidate's primary responsibilities will include, but not be limited to:
  • Liaising with the Partner Performance and Relationships branch and other internal stakeholders in business units across the department
  • Developing effective working relationships to drive performance and quality outcomes from partners in the community
  • Monitoring and reporting on the performance, including Partner KPIs and where required, reviewing performance management reports and identifying trends and concerns with Partner performance and quality in consultation with other branches and services
  • Identifying and actively informing the Senior Officer/AD Partner Performance and Relationships of any issues and risks to implementing corrective actions in consultation with relevant Participant & Planning Experience Division staff and Partner in the Community teams where escalation is needed
  • Coordinating and responding to complaints and quality assurance issues and facilitate Partner complaints processing, according to established departmental complaints and compliance processes.
Skills and experience

In order to be successful in your application, you will demonstrate:
  • A positive contemporary attitudes to people with disability
  • An understanding and knowledge of or lived experience in disability
  • The ability to manage confidential and sensitive information
  • Be strong and have adaptable communication and interpersonal skills
  • The ability to work within and across teams, adapting quickly to constantly changing environments
  • The ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy
  • The ability to analyse information and make decisions within defined parameters
Please note, relevant qualifications in human services, allied health, disability and/or demonstrated experience, is highly regarded.

How to apply

To express your interest in this role, please click the Apply button now or contact Josie Connolly directly on 02 9250 8092.  Please note only successful candidates will be contacted.
Sydney (Wollongong)
Josephine Connolly