Salesforce Support Engineer – Australian Citizenship required.

Senior Salesforce Support Engineer – Australian Citizenship required.

  • Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
  • Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
  • Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
  • Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
  • Deployment of changes via existing DevOps framework
  • Perform interrogation of various log sources to investigate issues.
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
  • Develop and maintain documentation on processes and configuration.
  • Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
  • Work within an Agile delivery methodology
  • Troubleshooting API and integration issues with different applications e.g., Mulesoft.
  • Development of meaningful event monitoring and alerting
  • Knowledge transfer and training within the team
Essential Criteria
  • More than 5 years’ experience within Salesforce eco-system
  • Experience/Exposure with Salesforce Industries including OmniStudio
  • Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
  • Hands on experience with version control, branching and metadata deployments.
  • Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder
Desirable Criteria
  • Demonstrable experience providing technical support for Experience Cloud
  • Exposure to HTML, CSS and JavaScript is added advantage.
  • Platform Developer 1 Certification or Vlocity Certification will be a standout.
Should this opportunity align with your skills and experience please contact Dwayne Joyce at

Melbourne (Burnley)
I.T. & T
Dwayne Joyce