Senior Partner Relationships Officer

Our Federal Government Client is currently seeking a Senior Partner Relationships Officer to join their Parramatta Branch on a contractual basis.
This role will monitor and guide the relationships with Partners who are responsible for delivering services to the community. This will require the successful candidate to have an understanding of the Principals of community inclusion and capacity building of individuals, families and communities when guiding the focus and quality of the work of Partners. 
  • Liaise with the internal stakeholders across business units in the agency.
  • Develop effective working relationships to drive performance and quality outcomes from Partners in the Community.
  • Monitor and report on the performance of Partners in the Community, including monitoring and reporting of Partner KPI’s, reviewing performance management reports, and identifying trends and concerns with Partner performance in consultation with the Community Linkages Division
  • Identify, monitor and actively manage issues and risks by implementing corrective actions In consultation with Regional Hub operational staff and Community Linkages Division where escalation is required
  • Respond to complaints and quality assurance issues about Partners in the Community and manage Partner complaints according to established Agency complaints and compliance processes
  • Facilitate meetings with Partners to share strategies for achieving social and economic outcomes for people with disability and their families and carers
  • Work closely with others and contribute to the development and delivery of the agency strategic direction, business and operational plans.
The successful candidates will possess:
  • Competent and confident within IT systems and MS Office
  • Experience with supporting people with a disability to maximise participation in community
  • High level communication and interpersonal skills
  • Experience in building relationships both with internal and external stakeholders paired with the ability to engage in negotiation if dealing with external providers
  • Strong team player approach, able to adapt quickly to a changing environment as well as work closely with the Participant and their carers
  • Ability to manage confidential and sensitive information, respond to and prioritise competing and often urgent requests while maintaining high work standards and accuracy
  • Ability to synthesise and analyse information and make decisions
  • Developing staff and managing performance while providing a mentor role within the team
  • Relevant qualifications in human services, allied health, disability and/or demonstrated experience.
This is a fantastic opportunity to take that next step in your career with a Government agency that will assist you grow and further develop. If you meet the above requirements then don’t delay, apply TODAY!
*Please note entry level checks will be required for all successful candidates.*
Sydney (New South Wales)