Service Delivery Manager

Seeking an experienced Service Delivery Manager for our Federal Government client

Reference Number: 359428
Citizenship requirements: Australian citizens with ability to obtain
Location: Canberra or Brisbane 
Duration: 12 months with 2x12 months extension

Our client requires the services of a Service Delivery Manager to facilitate the transition of technology capability deployments into Operational BAU

You will have experience in the following areas:

• Proven track record in Information Technology, Information Systems, Business, Management, or related field
• Minimum of 10 years work experience in IT service management
• Proven ability to work collaboratively in a complex environment and driving performance achievement and improvements
• Demonstrated experience in developing relationships with key stakeholders and product owners

Desirable

• ITIL foundation Certified or ability to demonstrate extensive ITIL V3 knowledge
• Experience of performance data analysis of ITIL processes

Highly Desirable

• Proven business acumen including experience with contract and supplier management
• Experience in an outsourced multi-vendor environment
• Excellent interpersonal and communication skills
• Self-motivated, able to use initiative, innovative and a strong commitment to achieve business objectives.
• Experience in deployment of emergent technologies
• Demonstrable experience working within Operational Environments were maintaining Service Availability was a critical Business imperative
• Experience with highly complex networks and Data Centre Environments (On Premise & Cloud Based solutions)
• Experience with Shared Infrastructure & Multi Tennant environments Working within an AGILE environment
• Data-driven mindset of service excellence and customer satisfaction Experience working with Government clients and service providers, specifically within a complex contractual environment

If this role is of interest to you, please APPLY NOW, or contact Olivia Sternbeck on 02 6113 7542 or via email on olivia.sternbeck@igniteco .com
22/02/2021
Canberra (City)
Contract
I.T. & T
BH-359428
Seeking an experienced Service Delivery Manager for our Federal Government client

Reference Number: 359428
Citizenship requirements: Australian citizens with ability to obtain
Location: Canberra or Brisbane 
Duration: 12 months with 2x12 months extension

Our client requires the services of a Service Delivery Manager to facilitate the transition of technology capability deployments into Operational BAU

You will have experience in the following areas:

• Proven track record in Information Technology, Information Systems, Business, Management, or related field
• Minimum of 10 years work experience in IT service management
• Proven ability to work collaboratively in a complex environment and driving performance achievement and improvements
• Demonstrated experience in developing relationships with key stakeholders and product owners

Desirable

• ITIL foundation Certified or ability to demonstrate extensive ITIL V3 knowledge
• Experience of performance data analysis of ITIL processes

Highly Desirable

• Proven business acumen including experience with contract and supplier management
• Experience in an outsourced multi-vendor environment
• Excellent interpersonal and communication skills
• Self-motivated, able to use initiative, innovative and a strong commitment to achieve business objectives.
• Experience in deployment of emergent technologies
• Demonstrable experience working within Operational Environments were maintaining Service Availability was a critical Business imperative
• Experience with highly complex networks and Data Centre Environments (On Premise & Cloud Based solutions)
• Experience with Shared Infrastructure & Multi Tennant environments Working within an AGILE environment
• Data-driven mindset of service excellence and customer satisfaction Experience working with Government clients and service providers, specifically within a complex contractual environment

If this role is of interest to you, please APPLY NOW, or contact Olivia Sternbeck on 02 6113 7542 or via email on olivia.sternbeck@igniteco .com
22/02/2021
Canberra (City)
Contract
I.T. & T
BH-359428