Service Delivery Manger
ACT,
Must have NV1.
Initially 12 months with 2x12 months of extensions
Demonstrated Skills and experience.
Desirable criteria
Alternatively, contact Tushar Musale on (02) 6113 7542 for more information and a confidential chat.
Please quote (ID: 369290)
ACT,
Must have NV1.
Initially 12 months with 2x12 months of extensions
Demonstrated Skills and experience.
- Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services.
- Establish and maintain effective relationships with internal and external service providers, negotiating and clarifying responsibilities, and addressing issues raised.
- Develop a reporting framework to measure service performance against service level agreements and service level objectives. Manage service providers and improvement activities required to meet KPIs and SLAs
- Collate a service delivery risks and issues register documenting mitigation and improvement strategies to maintain or improve services provided.
- Developing
- A service strategy and design for the implementation of a Multi-Source Integrated (MSI) approach to service management for programs of work, including transition to operation activities into the MSI approach.
- And controlling change management processes for complex systems, including risk assessment and risk mitigation strategies.
- Service level agreements to support the MSI approach, including capturing and reporting performance metrics.
- And maintaining service catalogue and service performance reporting framework to provide input for delivery.
- Experience establishing Service Integration and Management (SIAM) model.
Desirable criteria
- One of more the following are highly desirable: certifications and/or experience in Scrum, PRINCE 2, Agile.
Alternatively, contact Tushar Musale on (02) 6113 7542 for more information and a confidential chat.
Please quote (ID: 369290)