Service Delivery Manager

Service Delivery Manger

Must have NV1.
Initially 12 months with 2x12 months of extensions

Demonstrated Skills and experience.
  • Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services.
  • Establish and maintain effective relationships with internal and external service providers, negotiating and clarifying responsibilities, and addressing issues raised.
  • Develop a reporting framework to measure service performance against service level agreements and service level objectives. Manage service providers and improvement activities required to meet KPIs and SLAs
  • Collate a service delivery risks and issues register documenting mitigation and improvement strategies to maintain or improve services provided.
  • Developing
    • A service strategy and design for the implementation of a Multi-Source Integrated (MSI) approach to service management for programs of work, including transition to operation activities into the MSI approach.
    • And controlling change management processes for complex systems, including risk assessment and risk mitigation strategies.
    • Service level agreements to support the MSI approach, including capturing and reporting performance metrics.
    • And maintaining service catalogue and service performance reporting framework to provide input for delivery.
  • Experience establishing Service Integration and Management (SIAM) model.
Desirable criteria
  • One of more the following are highly desirable: certifications and/or experience in Scrum, PRINCE 2, Agile.
Alternatively, contact Tushar Musale on (02) 6113 7542 for more information and a confidential chat.
Please quote (ID: 369290)

Canberra (Canberra)
I.T. & T