Service Desk & Support Analyst

Service Desk and Support Analyst
  • Federal Government Department
  • Brisbane location
  • Hybrid working model

About the company

A Federal Government Department is looking for Service Desk and Support Analyst for Brisbane, Queensland location.

About the role

We are currently seeking a motivated and professionally presented individual for a Service Desk and Support Analyst opportunity to take up the leadership role.
  • Provide level 1 and 2 ICT services and support solutions to internal stakeholders including, but not limited to, service management, incident and problem management and digital literacy.
  • Maintain active engagement with the business to understand user requirements, desktop operating environment issues and pain points.
  • Work with ICT teams to remediate and communicate with the business.
  • Contribute to the Department's response to critical incidents ensuring that that timely and effective management and escalation of issues is enacted, and accurate and timely reports are provided to ICT  leadership
  • Must be willing to be involved in ongoing learning and training.
  • Work effectively with internal and external stakeholders, such as the Department of Health and other agencies to provide ICT support services
  • Work towards the Service Desk and Support strategy in consultation with line manager
  • Assist in project work and other duties as directed.
  • Contribute to a positive culture that values innovation and ideas
For more information, please call Deepa on 02 9250 8028 or mail your resume to

Brisbane (Brisbane)
I.T. & T
Deepa Rao