Service Desk Analyst

The Role

The opportunity is for Helpdesk Level 1 technician. You will be providing telephone and email support to our client base as a part of our helpdesk team on issues ranging from desktop support to virtual server environment troubleshooting. 

Required Personal Attributes

  • Pleasant and friendly character
  • Strong communication skills
  • Ability to work unsupervised
  • Have a passion for everything IT
  • Flare for troubleshooting and ability to follow a logical process of elimination to solve problems.
  • Punctuality / Accuracy / Attention to detail
  • Able to work as a part of the team toward common goals.

Required Technical Attributes

  • Sound understanding of Desktop support Windows 7/8.1/10 and Windows Server 20012R2/2016
  • Sound understanding of Active Directory, DNS, DHCP, and group policy
  • Understanding of Office 365 technologies and concepts behind Exchange
  • Basic use of all Office applications and some understanding of how to support them
  • Familiarity of physical computer components server components, NAS/SANs

What's in it for you?

You will benefit from:

  • A friendly supportive environment with a focus on team success.
  • Meaningful troubleshooting skills, as we keep engineers who open tickets involved all the way through to the end.
  • Exposure to a wide range of technologies through our diverse offerings.
  • Exposure to a virtualised infrastructure at an enterprise scale.
Sydney (Macquarie Park)
I.T. & T