Service Desk Analyst

The Service Desk resource will specifically undertake the following duties:-
  • Assisting with Incident management and request fulfilment for staff.
  • Address and resolve basic incidents and requests received via phone, email and our ticketing systems.
  • Queue management via the department’s service management tool.
  • Win 10 System Administration, and application Support including Office 2016.
  • Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams. 
Selection Criteria
  • Experience in a helpdesk environment or similar.
  • Experience in working with Microsoft Server products and Active Directory.
  • Experience in supporting Windows Operating Systems, Microsoft Office Suite with a focus on Windows 10.
  • Experience in supporting iPhones and iPads.
  • A passion for delivering excellent customer service.
  • Ability to multi-task and manage priorities.
Job Location
Canberra, ACT, Australia
If you are interested in the above job, please forward your Resume to newman.ponniah @igniteco .com or call me on 02 6113 7547  
Canberra (Canberra)
I.T. & T
Newman Ponniah