Service Desk Analyst

I'm working with a Federal Government department to find a Level 1 Service Desk Analyst.

This is an initial 12 month contract with a 12 month extension.

You will be required to do the following:

  • Working as a member of a team, providing effective first and limited second level IT support and assistance to department clients.
  • Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
  • Contribute to problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas using an ITSM tool.
  • Install and configuration software and hardware
  • Assist in the development and maintenance of standard operating processes and procedures
  • Log, manage and process Incidents and emails in job queues through an ITSM database.
  • Perform the installation and configuration of desktop hardware and other devices.
  • Utilise and contribute to the support material such as standard operating procedures and knowledge base.
  • Assist in the development and maintenance of material for the operation of the section.
  • Undertake other tasks as required or directed.

To have your application considered, you will:
  • Be an Australian citizen
  • Have an active NV1 security clearance as a minimum



If this position sounds of interest to you, please APPLY NOW! For more information, please contact Aimee Goff on 02 6113 7520 or via email on aimee.goff @igniteco .com
04/01/2021
Canberra (Canberra)
Contract
I.T. & T
BH-358814
I'm working with a Federal Government department to find a Level 1 Service Desk Analyst.

This is an initial 12 month contract with a 12 month extension.

You will be required to do the following:

  • Working as a member of a team, providing effective first and limited second level IT support and assistance to department clients.
  • Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
  • Contribute to problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas using an ITSM tool.
  • Install and configuration software and hardware
  • Assist in the development and maintenance of standard operating processes and procedures
  • Log, manage and process Incidents and emails in job queues through an ITSM database.
  • Perform the installation and configuration of desktop hardware and other devices.
  • Utilise and contribute to the support material such as standard operating procedures and knowledge base.
  • Assist in the development and maintenance of material for the operation of the section.
  • Undertake other tasks as required or directed.

To have your application considered, you will:
  • Be an Australian citizen
  • Have an active NV1 security clearance as a minimum



If this position sounds of interest to you, please APPLY NOW! For more information, please contact Aimee Goff on 02 6113 7520 or via email on aimee.goff @igniteco .com
04/01/2021
Canberra (Canberra)
Contract
I.T. & T
BH-358814