Service Desk Analyst

I'm working with a large Federal Government department to find multiple Service Desk Analysts.

These contracts are initially for 12 months with potential 2 x 6 month extensions.

You will have:
  • Demonstrated experience in assisting staff via phone, email, remote and onsite support with incidents and service requests within an ITIL framework. Record accurate, timely and meaningful data in relation to client follow ups, requests and communication.
  • Experience providing high quality services to support the department across a geographically dispersed network as required by providing consistent, professional and timely support and guidance to staff on program operations and ICT.
  • The ability to determine software and hardware requirements to provide solutions to problems. Install and configure software and hardware, and repair and replace peripheral equipment.
  • A demonstrated ability to working harmoniously within a team to achieve positive results, coordinating with team members and other support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required.
  • The ability to perform systems administration and asset management tasks in support of the departments Service Operations section. Assist with the planning and delivery of additional support activities aimed at enhancing the capability of the department.

To have your application considered, you will:
  • Be an Australian citizen
  • Have a minimum baseline clearance (as you will need to have the ability to obtain an NV1 clearance for this position if selected)


If this position sounds of interest to you, please APPLY NOW! For more information, please contact Aimee Goff on 02 6113 7520 or via email on aimee.goff @igniteco .com
30/03/2021
Canberra (Canberra)
Contract
I.T. & T
BH-360098
I'm working with a large Federal Government department to find multiple Service Desk Analysts.

These contracts are initially for 12 months with potential 2 x 6 month extensions.

You will have:
  • Demonstrated experience in assisting staff via phone, email, remote and onsite support with incidents and service requests within an ITIL framework. Record accurate, timely and meaningful data in relation to client follow ups, requests and communication.
  • Experience providing high quality services to support the department across a geographically dispersed network as required by providing consistent, professional and timely support and guidance to staff on program operations and ICT.
  • The ability to determine software and hardware requirements to provide solutions to problems. Install and configure software and hardware, and repair and replace peripheral equipment.
  • A demonstrated ability to working harmoniously within a team to achieve positive results, coordinating with team members and other support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required.
  • The ability to perform systems administration and asset management tasks in support of the departments Service Operations section. Assist with the planning and delivery of additional support activities aimed at enhancing the capability of the department.

To have your application considered, you will:
  • Be an Australian citizen
  • Have a minimum baseline clearance (as you will need to have the ability to obtain an NV1 clearance for this position if selected)


If this position sounds of interest to you, please APPLY NOW! For more information, please contact Aimee Goff on 02 6113 7520 or via email on aimee.goff @igniteco .com
30/03/2021
Canberra (Canberra)
Contract
I.T. & T
BH-360098