Service Desk Analyst

Reference Number: 362176
Location: Canberra
Requirement: Australian Citizen with current Baseline clearance

Seeking experienced Service Desk Analyst with different levels of experience for one of our government client.

Duties:
  • Responding to emails and phone calls submitted for incidents and requests to the Service Desk in a timely manner.
  • Providing advice and onsite/desktop support to the client and users, including device and AV/VC assistance.
  • Follow standard procedures and processes for incident management and service requests through to resolution.
  • Contribute to the development and update of Standard Operating Procedures and processes to support the DTSB and CSD in supporting all users.
  • Under general direction, undertake tasks to provide a great end user experience.
If this role is of interest to you, please APPLY NOW, or contact Sarah Plamio on 02 6113 7537 or via email on sarah.plamio@igniteco.com.


19/08/2021
Canberra (Canberra)
Contract
I.T. & T
BH-362176
Reference Number: 362176
Location: Canberra
Requirement: Australian Citizen with current Baseline clearance

Seeking experienced Service Desk Analyst with different levels of experience for one of our government client.

Duties:
  • Responding to emails and phone calls submitted for incidents and requests to the Service Desk in a timely manner.
  • Providing advice and onsite/desktop support to the client and users, including device and AV/VC assistance.
  • Follow standard procedures and processes for incident management and service requests through to resolution.
  • Contribute to the development and update of Standard Operating Procedures and processes to support the DTSB and CSD in supporting all users.
  • Under general direction, undertake tasks to provide a great end user experience.
If this role is of interest to you, please APPLY NOW, or contact Sarah Plamio on 02 6113 7537 or via email on sarah.plamio@igniteco.com.


19/08/2021
Canberra (Canberra)
Contract
I.T. & T
BH-362176