The Company
This organisation operates in nearly every corner of the globe, they are a Fortune 150 Company that operates across engineering, manufacturing and scientific speciality products
About The Role
As the Workplace Analyst / Service Desk Analyst, you will be responsible for running of the service desk, identifying recurring issues and reducing or eliminating those, and proactively promoting best-practice end-user behaviours for the success of employees. You will also be involved in deployment of laptops and end-user IT equipment
Your Key Responsibilities:
Your Experience:
Technical Knowledge
For more information or for a confidential discussion, please contact Kevin Collier on 0416 748 090 alternatively please APPLY NOW for consideration of this role.
This organisation operates in nearly every corner of the globe, they are a Fortune 150 Company that operates across engineering, manufacturing and scientific speciality products
About The Role
As the Workplace Analyst / Service Desk Analyst, you will be responsible for running of the service desk, identifying recurring issues and reducing or eliminating those, and proactively promoting best-practice end-user behaviours for the success of employees. You will also be involved in deployment of laptops and end-user IT equipment
Your Key Responsibilities:
- Service Ticket monitoring
- Level 1 and 2 service desk ticket resolution
- Configuration and deployment of Laptop and Desktops, mobile devices and accessories
- Manage escalation of tickets to IT Leadership or to vendors as needed
- Report major events and incidents across the business, and contribute to resolution if required
- Joint ownership of key end-user processes with HR
- Group training sessions on common end-user tools
- Adhering to SLA framework
Your Experience:
- Minimum of 3 years of experience as a Helpdesk Analyst or Service Desk Analyst
- Great verbal and written communication
- Strong interpersonal skills
- Service Delivery within SLAs
Technical Knowledge
- Microsoft Office 365
- Hardware config and asset management
- Microsoft Operating Systems (up to Windows 11)
- Microsoft Servers (2008R2 and above)
- Networking configuration for end-users
- Mobile device management and configuration (Apple)
- Remote Access Tools (TeamViewer, Splash Top, VNC)
For more information or for a confidential discussion, please contact Kevin Collier on 0416 748 090 alternatively please APPLY NOW for consideration of this role.